Privacy Policy

This Privacy Policy explains how Slotexo Casino may collect, use, store and share information when you visit the website, create an account, use casino services or contact support. It also explains your privacy choices and how to request access, correction or deletion of your personal information.

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About this Privacy Policy

Slotexo Casino respects the privacy of players in Australia and aims to handle personal information in a careful, transparent and responsible way. This policy applies to information collected through the Slotexo Casino website, account services, customer support channels and related online features. It describes the types of information a casino website typically needs to operate, the purposes for which that information may be used, and the choices available to you.

Review contents

By using the website or opening an account, you acknowledge that information may be collected and used as described in this policy. Some services cannot be provided without certain information. For example, account details may be needed to create and manage an account, while identity and payment information may be required before particular transactions or services can be completed.

This policy should be read together with the website's other applicable terms, notices and responsible gaming information. If those documents explain a particular use of information in more detail, they are intended to work alongside this Privacy Policy.

Information covered by this policy

Personal information is information that identifies you, or that can reasonably be connected with you. Information that has been combined or changed so that it no longer reasonably identifies an individual may be used for service analysis, reporting or improvement.

Information we may collect and why we use it

The information collected will depend on how you use the website, the services you request and the checks that are necessary to operate an online gambling account. The categories below are examples of information that may be handled.

Account details, such as your name, date of birth, contact information, login details, account preferences and other information supplied when you register or update your account.
Identity and verification information, including documents or details used to confirm your identity, age, location or eligibility to use the services.
Payment and transaction records, such as deposits, withdrawals, account balances, wagering activity, payment method details and records of transactions made through the website. Full payment credentials may be processed by a payment service provider rather than stored directly by the website.
Device and technical information, such as your internet protocol address, browser type, operating system, device identifiers, language settings, time zone, pages visited, general location information and information about how you interact with the website.
Cookie and similar technology data, including information about visits, sessions, preferences, security events and website performance.
Communications and support records, including messages, requests, feedback, reports and information you provide when you contact customer support or ask for help.
Account activity and gaming information, including login history, preferences, responsible gaming settings where applicable, and activity needed to maintain a safe and properly functioning service.

How information may be used

Information may be used to create, operate and maintain your account, provide the requested gambling services, process transactions, display relevant account information and respond to support requests. It may also be used to communicate with you about your account, service messages, security matters, policy updates and other operational information.

Verification and account information may be used to confirm identity and age, prevent unauthorised access, identify suspicious activity, detect fraud, protect the website and support safer gambling controls. Transaction and activity records may be reviewed for security, risk management, compliance and the proper administration of the service.

Technical, device and usage information may be used to keep the website secure, troubleshoot faults, understand how features are used, improve performance, remember preferences and make the service easier to navigate. Information may also be used to prepare aggregated or de-identified statistics that do not reasonably identify individual players.

Where you have chosen to receive marketing communications, information may be used to send news, offers or other promotional content in accordance with your communication preferences. You can withdraw consent to marketing at any time by contacting support@slotexocasino.wtf. Operational and account-related messages may still be sent when they are needed to provide the service, protect your account or communicate important changes.

Legal and operational purposes

Information may also be used where necessary to meet legal or regulatory obligations, respond to lawful requests, maintain records, resolve disputes, enforce applicable terms, investigate complaints and protect the rights, property and safety of players, the website and others. The information requested during verification or account review may therefore be broader than the information needed for a basic website visit.

Cookies, sharing, security and retention

Cookies and similar technologies

Slotexo Casino may use cookies and similar technologies to make the website work, maintain sessions, remember preferences, support security and understand website usage. Some cookies are necessary for core functions, while others may help with performance, analytics or communication preferences.

You can manage or restrict cookies through your browser settings. If you block or delete certain cookies, some website functions may not work as intended, and preferences may need to be selected again. Browser settings and available controls vary, so you should check the options provided by your chosen browser.

When information may be shared

Information may be shared with service providers that help operate the website and provide services on its behalf. Depending on the service involved, these providers may support payment processing, identity verification, fraud prevention, technology, hosting, security, communications, customer support, analytics or other essential operations.

Information may also be disclosed where this is necessary to meet a legal obligation, respond to a valid request, investigate suspected fraud or unlawful activity, enforce applicable terms, protect the safety of a person or protect the website and its users. Information will not be shared for unrelated purposes without an appropriate basis to do so.

Some service providers may process information from locations outside Australia. Where information is handled by another organisation, reasonable steps may be taken to require appropriate security and confidentiality measures. The exact location and arrangements may depend on the service being provided.

Security of information

Reasonable technical and organisational measures may be used to protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, security monitoring, encryption where appropriate, secure processing procedures and staff or provider confidentiality obligations.

No online service can guarantee absolute security. You should keep your login information confidential, use a secure device and contact support promptly if you believe your account has been accessed without permission. We may ask for information to confirm your identity before discussing account or privacy matters.

How long information is kept

Information is generally kept only for as long as it is needed for the purposes described in this policy, including account administration, security, dispute handling and service improvement. Some account, identity, transaction and communication records must be kept for a period required by law, even after an account has been closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and how to contact us

Subject to applicable requirements and any lawful exceptions, you may ask about the personal information held about you and how it is used. You may also request that inaccurate or incomplete information be corrected. In some circumstances, you may ask for your information to be deleted, although deletion may not be possible where records must be retained for legal, security, dispute resolution or other legitimate reasons.

Requests you can make

Access: ask for confirmation of whether personal information about you is held and request a copy or explanation of that information where available.
Correction: ask for information that is inaccurate, out of date or incomplete to be corrected or updated.
Deletion: ask for personal information to be deleted when there is no continuing lawful or operational reason to retain it.
Marketing consent: withdraw your consent to receive promotional marketing by contacting support@slotexocasino.wtf. You may also use an unsubscribe option where one is included in a marketing message.
Information about use: ask questions about the categories of information collected, the purposes for using it and the types of service providers that may receive it.

How to exercise your rights

For an access, correction or deletion request, or to withdraw consent to marketing, contact support@slotexocasino.wtf. Please explain your request clearly and include enough information for the relevant account or records to be located. For your protection, reasonable steps may be taken to verify your identity before a request is completed. This helps prevent personal information from being disclosed or changed at the request of an unauthorised person.

A request may be limited or refused where this is permitted or required, including where responding would affect another person's privacy, compromise security, interfere with fraud prevention, or require records to be kept. If a request cannot be completed in full, the reason will be explained where appropriate. Requests will be considered within a reasonable period and in line with applicable requirements.

Keeping your information accurate

You should provide accurate information and tell us if relevant account details change. Keeping your information current can help with account security, identity checks, payment processing and support. We may contact you or request updated information when this is needed to maintain accurate records or complete a verification process.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or information handling practices. The latest version will be made available on the website. You should review this page occasionally so you remain aware of how information may be handled. Continued use of the website after an update may indicate that you have read the revised policy.